Introduction

ServiceNow’s Zurich release has introduced a powerful new feature “Saved Scheduled Triggers” in Flow Designer. This comprehensive guide will walk you through everything you need to know about creating, configuring, and leveraging these new triggers for maximum efficiency.

The ability to create reusable scheduled triggers represents a significant advancement in ServiceNow’s workflow automation capabilities, addressing the long-standing need for standardized scheduling components that can be shared across multiple flows and applications.

What Are Saved Scheduled Triggers? Saved Scheduled Triggers are reusable trigger components in ServiceNow Flow Designer that allow you to create standardized scheduling patterns that can be used across multiple flows. Instead of recreating the same scheduling logic repeatedly, you can now build once and reuse wherever needed.

Key Benefits:

• Reusability: Create once, use in multiple flows
• Consistency: Standardized scheduling across all workflows
• Maintenance Efficiency: Update scheduling logic in one place
• Time Savings: Reduce development time significantly
• Cross-Application Support: Share triggers across different application scopes

Getting Started: Creating Your First Saved Scheduled Trigger

Step 1: Accessing the Trigger Creation Interface

Step 2: Select the Trigger Type – Recurrence

The new recurrence trigger type offers unprecedented flexibility in scheduling. Key configuration options include:

Trigger Definition:

• Specify trigger name and description
• Select “Recurrence” as the trigger type
• Scheduling Details:
• Time Zone Support: Configure triggers for any time zone
• Start Date and Time: Set when the trigger should begin
• Repeat Patterns: Choose from various repetition options
• End Date Options: “Set automatic expiration dates” or “No end date”

Scheduling Pattern:

Use the Repeat and Every fields to define the schedule for the trigger.

Daily

• Runs every day or at your chosen interval of days. For example, everyday, every 2 days, every 3 days and so on.

Weekly

• Runs every week or at your chosen interval of weeks. For example, every 2, 3, or 5 weeks.
• Select on which days of the week you want the trigger to run. For example, every Monday and Friday.

Monthly

• Runs every month or at your chosen interval of months, for example, every 2, 3, or 24 months.

Select on which day of the month you want the trigger to run:

• Fixed day, for example, on the first day of the month.
• Relative weekday, for example, every first Monday of the month.

Yearly

• Runs every year in the selected month.

Select on which day of the month you want the trigger to run:

• Fixed day, for example, on the first day of the month.
• Relative weekday, for example, every fourth Friday of the month.

Time interval

• Runs at a specific time interval. Specify the interval in hh:mm:ss format. For example, you can create a trigger that runs every 36 hours and 30 minutes (36:30:00).

Does not repeat

• Runs only once at the specified date and time.