Knowledge
Anuj Bhardwaj
Chief Executive Officer
With a deep passion for technology, Anuj excels at navigating complex technical challenges while offering insightful consulting to clients. Anuj champions an inclusive culture, driving his teams to embrace continuous innovation. He empowers his workforce to challenge conventional thinking, collaborate across borders, and adopt modern, agile approaches to tackle business problems. Under his leadership, BangMetric has flourished as a forward-thinking organization committed to redefining industry standards and delivering customer centric solutions. Anuj loves animals and enjoys exploring new places.
Art Yeames, Ed.D.
Senior Vice President of Sales-North America
Art Yeames, Ed.D. is a strategic enterprise sales and management professional, serving as Senior Vice President of Sales for North America. Art has over 20+ years of Enterprise Software and Services sales and management experience with a proven track record of driving exceptional results, scaling professional services businesses, and building high-performing sales teams. Working with the global BANGMETRIC team, Art will help lead US ServiceNow implementations, guiding IT leaders and their teams through successful ServiceNow implementations, while enhancing core processes and governance structures.
CY Comer
Business Head, AMS
CY Comer is a strategic leader with over 15 years of IT expertise, including 10+ years leveraging ServiceNow and ITIL to drive IT service management transformations. CY specializes in CMDB assessments and asset management, providing critical strategic recommendations that optimize IT environments. His leadership has been instrumental in cultivating customer relationships, turning around underperforming infrastructures, and delivering scalable, efficient solutions. CY’s track record in guiding complex, high-impact projects demonstrates his ability to align technology with business goals and drive long-term customer success.
/cycomer
Theuns Rossouw
Advisory Head, AMS
Theuns Rossouw is a renowned Service Management expert with 20+ years of experience driving strategic transformation and maximizing business value through innovative solutions. He supports organizations to unlock their full potential, streamline operations, and generate significant revenue growth through cutting-edge Service Management implementations. As an ITIL4 Managing Professional, he brings a wealth of experience and expertise in leading Service Management implementations to drive successful deliveries and business outcomes. With a deep understanding of what good practices are, he excels in optimizing processes, enhancing service quality, and aligning IT services with business objectives to ultimately deliver value to the customer. Theuns is your strategic partner for achieving unparalleled success in the digital age.
/theunsrossouw
Lisa Sutherland
Director, Business Development, AMS
Lisa is a strategic sales and business development leader with 20+ years of experience, specializing in ServiceNow solutions, enterprise sales, and go-to-market strategy. As a key leader at BANGMETRIC, she drives ServiceNow partnership growth and U.S. market expansion. With 5+ years in the ServiceNow ecosystem, Lisa has consistently achieved 4.5+ CSAT scores and year-over-year revenue growth. Her expertise spans GTM execution, digital transformation, workforce solutions, and DEIB leadership, enabling startups and Fortune 100 enterprises to maximize technology investments and drive business transformation.
Sharad Mishra
Director, Business Development, APAC
Sharad brings over two decades of expertise in consulting, new business development, strategic partnerships, and go-to-market strategies. He leads business development and engagement strategies, helping clients optimize costs, automate processes, and drive innovation through technology. He is also an expert in guiding clients toward innovative IT solutions within the ever-evolving landscape. Outside of work, Sharad enjoys traveling, swimming, and lifelong learning.
Rohan Bathla
Practice Head, ServiceNow
Rohan Bathla is a digital technology leader and the ServiceNow Practice Head at BangMetric. With over 13 years of extensive experience in ITSM tool service delivery, solution design, and customer retention, Rohan has proven expertise in driving transformational outcomes for organizations. His deep knowledge spans across HRSM, CSM, and FSM implementations, making him a versatile consultant. Prior to BangMetric, Rohan contributed to large-scale transformation projects at prominent firms like HCLTech, Wipro, TCS and Tech Mahindra. Beyond his professional achievements, Rohan is passionate about learning new tech, reading, and socializing.
/rohan-bathla-87455866
Neelam Gautam
Program Director, Salesforce
Neelam Gautam is a seasoned Salesforce Program Director with 20+ years of experience in technology and program management. She specializes in strategic leadership, revenue growth, and operational efficiency. Neelam excels in driving innovation, risk management, and process improvements. She has worked across India, North America, the Middle East, Africa, and the USA, fostering strong client relationships and aligning business objectives with strategic goals. Outside of work, she enjoys exploring new places and expanding her knowledge.
/neelam-gautam-a2aa309
Lorelle Jacob
Advisory Head, South Africa
Lorelle Jacob is a highly accomplished leader with 18 years of experience in software, process, and product development. Specializing in agile and scrum methodologies, she has successfully delivered a wide range of business solutions, including customer satisfaction programs, service management systems, and employee productivity tools. Lorelle's expertise spans platforms like ServiceNow, Microsoft Dynamics, Salesforce, and SAP. As a qualified technical trainer, she ensures effective knowledge transfer across all projects, driving both customer and organizational success.
/lorellej
Jitender Sharma
Head, Delivery
Jitender Sharma is a motivational business leader with deep expertise in global delivery management, operations, and strategic governance. With a proven track record in managing large delivery centers and P&L, Jitender excels in project planning, resource management, and ensuring high-quality deliverables. His ability to execute mitigation plans for areas of non-performance and maintain strong client relationships makes him a vital force in driving successful project outcomes. Jitender's extensive experience across diverse industries underscores his commitment to operational excellence and customer satisfaction.
/jitender-sharma-0675416b